Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused and in its original packaging. You’ll also need the receipt or proof of purchase and will need to cover the cost of the return.

To start a return, you can contact us, sweetlittlemonsters.est.2022@gmail.com, If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You are required to check your items thoroughly upon delivery. You must notify us of any damages or shortages within 48 hours of delivery and provide photographic evidence by email. We will not be able to process any loss or damage claims after this period has elapsed.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us. sweetlittlemonsters.est.2022@gmail.com

Unfortunately, we cannot accept returns on sale items or gift cards.

Delivery infomation

Please allow up to 2 days for your sweets to be packed and then sent out to you with tracking with a 2/4 working day's delivery time with delays as normal during bank holiday's or any weather conditions meaning drivers will be delayed for safety reasons.

We will do our best to have your sweets sent out quicker when possible so you can enjoy them ASAP.

Make sure you complete your delivery information correctly as it's your responsiblity. if it's wrong and the items have already left us we will not refund the order unfortunately.

Please note that we are not responsible for any delays by the courier and will not be held responsible for any damaged items once they leave us.

Each order will be picked,packed and inspected by myself before sending out.

If anything is damaged please contact us first with evidance so it can be investigated which can take 10 days.

Any approved returns the postage is covered by the customer not us , again kindly contact us first to resove any quries and will do our best to make things right.